Avicenna-Med is committed to safeguarding your privacy and ensuring that your personal data is secure and confidential. This policy explains the types of personal data we collect and how we process and protect that data in connection with the services.
1) Who we are
www.avicenna-group.co.uk is a website and service operated by Avicenna-Med Ltd. registered of 3 Redsand Close,Willenhall,WV12 4EZ.
For simplicity, “we” and “us” means Avicenna Group and 'you' and 'your' means the person the information relates to.
2) What is Personal Data?
Personal Data is information that can directly or indirectly identify you. This includes your name, address, email address, and telephone number, but can also include other information such as IP address and information about your health.
Sensitive Personal Data: Sometimes referred to as “Special Category Data”, this is data that is deemed to be more sensitive than the above personal data. For example, medical records, genetics, biometric data, details of ethnicity, sexual orientation. We only use this data for the purposes of your treatment and to ensure you care and safety as a patient. We will usually ask for your consent to collect or process this data, though there may be instances where we are required or permitted to do so by applicable law. We never use your sensitive personal data for marketing purposes.
3) How is your Personal Data collected?
We collect Personal Data when you:
Browse our website,Register on our website.Contact us by email, telephone or social media.
If you do not provide us with certain information that we request, you may be restricted in the services that you are able to access.
4) What Personal Data do we collect and how do we use it?
Browsing our website
When you visit our website we collect anonymised information about the type of browser you use when visiting our website, your IP and device address, hyperlinks that you have clicked, websites you visited before arriving at our website and information collected by cookies or similar tracking devices. When you communicate with us by phone or email or instant messaging systems. When you engage with us on social media. When you interact (open/click) with our emails.When you request further information from us. When you attend appointments and as part of the consultation process. When you make payments to us or require a refund. When you fill in any forms. When you review our services. When you refer a friend.
Registering on our website
In order to fulfil our legal obligations in regards to the sale of medicine, you will need to provide your personal information before booking your firs appointment. You may also need to provide your home address, telephone number and date of birth..
Contacting us by email, telephone or social media
How and why do we use your personal data?
We want to give you the best possible experience from your very first interaction with us. One way to achieve this is to better understand who you are by collecting data about you.We use this to make improvements to our service and to communicate information that you are likely to be interested in.There are many cases where we are required to collect and process data about you either to fulfil our contractual obligations to you or to comply with the law.We use your personal data for the following purposes:
To contact you regarding your enquiry – we have to collect and process your data in order to fulfil your request for further information or to book an appointment.
To provide you with further information about the subject of your enquiry so you understand your options and can make an informed decision.
To remind you by email to book subsequent appointments for a treatment you have previously had which requires ongoing review.
With your consent, we will send you special offers and news via email – to keep you up to date with our promotions.
To tailor the content of our communications – to make it more relevant to you.
To contact you regarding your appointments and treatments – we want to make sure you don’t miss your appointments.
To make sure we’re speaking to the right person – to help prevent and detect fraud.
To take payment and process refunds
To provide customer service and support
5) Processing Personal Data about children
Our website is intended for adults. A parent or guardian may book appointment on behalf of a child. Any data collected about a child will never be used for marketing purposes.
6) How do we keep your Personal Data safe?
We maintain appropriate technical and organisational measures to protect the Personal Data you provide. This includes, but is not limited to, using only secure servers and payment providers, rigorous and regular staff training, DBS checks and compliance with NHS Information Governance requirements and the NHS Code of Practice on Confidential Information.
7) What about third party companies?
We may need to share your information with third party companies to fulfil our contract to you and/or to fulfil our legal obligations. Depending on the nature of the product/service you request from us, and whether you consent to marketing emails, these organisations may include:
NHS bodies such as GPs and payment services.
Payment providers such as Sage Pay and PayPal.
Companies that provide fraud and money laundering checks.
Companies that enable us to run the website and associated services, such as web hosting, development, email delivery, reviews and feedback surveys.
We provide the minimum amount of information that these third parties require in order to fulfil the services that are outsourced to them. We have contracts in place to ensure that these companies also keep your personal information secure and confidential.
8) Sharing your information outside the European Economic Area (EEA)
Personal data can be transferred, processed and stored within the EEA (comprising all of the European Union countries, Iceland, Liechtenstein and Norway) safely and securely as they offer an adequate level of protection in comparison to the UK.
9) How long do we keep your Personal Data?
We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain our patient or as required to meet our legal obligations. To fulfil our obligations to the NHS or regulatory bodies, we may need to retain your health-related information for a period of time after you cease to be our patient. We will always store your data securely and won’t use it for any other purpose.
10) Your rights
You have many rights relating to your personal data including:
The right to access the personal data we hold about you.
The right to request the correction of inaccurate data about you. If we hold inaccurate or out of date information about you, you can request that we change or update it.
The right to request that we delete your data or stop processing it – in some instances such as where we no longer need it, we can delete your personal data.
The right to stop direct marketing – You have the absolute right to stop our use of your personal data for direct marketing purposes. In this instance we must always comply with your request.
The right to withdraw your consent – Whenever you have given us your consent to use your personal data, you have the right to change your mind and tell us.
Please note there may be instances where we refuse your request for any of the above (unless otherwise stated) where we have a strong overriding reason or are legally obliged to.
If you wish to exercise any of your rights, have a complaint or questions about this policy, please see the “Who are we?” section for contact details.
If you wish to stop receiving marketing emails you can do so by clicking the unsubscribe link on any of the marketing emails you receive or by contacting our customer service team.
Making a complaint with the Information Commissioner’s Office
If you think that any of our processing activities violates data protection laws, you can lodge a complaint with the (www.ico.org.uk).
11) Other Information
Our website may contain links to external websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Find out more about protecting your information and staying safe online: https://www.getsafeonline.org/get-safe-top-10/